Hire Agreement & Terms and conditions of hire contract

Please take time to read the following information to ensure your day runs as smoothly as possible. It is the sole responsibility of the person who is hiring the item or items to ensure that possible steps are taken to avoid injury or damage to the equipment and its users. This company and its employees will not be responsible for any loss or damage to persons or property using our equipment. The unit should not be hired by yourself under any circumstances unless adequate supervision is provided & the following rules are adhered to at all times.

• All our inflatable’s are designed for use by children of up to 65kgs and should not be used by children over the age of 14 (Not applicable to our range of adult castles * No food, drinks, chewing gum, shoes, glasses, jewellery, badges to be allowed on or near the inflatable & all shoes must be removed prior to entering the inflatable(s)
• No face paints, party poppers, coloured streamers, silly string, pets, toys, sharp objects & cigarettes to be used either on or near the inflatable. Failure to adhere may result in cleaning/ Repair charge of up to £120.
• Climbing, hanging or sitting on walls is dangerous & must not be allowed at any time, some of our inflatable’s are designed to have low walls for supervision purposes, on these types of inflatable’s this rule is exceptionally important, especially when the inflatable is erected on hard surfaces. Two responsible adults must supervise the inflatable at all times. If and accident does occur as a result of non-adherence you may be liable under your own insurance.
• Always ensure the inflatable is not overcrowded and limit numbers according to the age, size and stature of children. Avoid large & small children from using activities at the same time as this can lead to accidents. Ensure that children are not pushing, colliding, fighting or behaving in a manner likely to cause distress to others. This includes performing acrobatics, summersaults, play fighting, wrestling or any other activity likely to cause injury.
• Inflatables may only be switched on and off by a member of staff. Under no circumstances must anyone switch on or off the inflatables.
• Ensure that no one with a history of back, neck or heart complaints uses the equipment. Ensure anyone who is feeling unwell, pregnant or suffering from the effects of alcohol or drugs are not permitted to use any equipment at any time. In the event that someone is injured, remove all other participants from the unit as safely & as smoothly as possible and DO NOT move the individual, leave the inflatables switched on and dial 999 immediately and ensure you report the incident to us immediately via the number provided.
• Ensure that an area of 6 feet (2 metres) around the unit is completely clear and ensure the area in which the castle is to be erected is completely swept of debris & that all washing lines, children’s toys and especially dog droppings, before our team erect the inflatable, there will be a £50 charge should we have to remove this for you or should there be any on our equipment when we return at the agreed collection time, there will be an £90 cleaning and disinfecting charge.
• In the event of rainfall, all inflatable items not fitted with a shower cover must be switched off and unplugged immediately. And in the event of heavy rain all inflatables fitted with a rain cover should also be switched off. Any wetness, including bubbling (which is normal) must be dried with a towel before the inflatable is re inflated and the participants are permitted to use it again.
• In the event that the bouncy castle inflation device stops working, ensure all users get off the inflatable immediately. The most common faults are the fan tipping over or the air vents becoming obstructed by leafs, debris & carrier bags etc, if this is the case, then remove the obstruction. If the problem persists, then please call us immediately. In the extremely rare event that the fan overheats, or loses power, switch it off at the mains, then switch it back on again 5 minutes later, and it should restart. If it does not, check the power supply & fuse board. If this fails then please contact us immediately and do not attempt to fix any electrical faults yourself.
• Please ensure that you are happy with the position, set up, layout and general condition of the item and its wiring before we leave your venue. If you are unhappy with anything at all, please ensure that you tell the erection team before they leave as we keep a tight schedule &may not be able to return for a number of hours.
• Please be aware that adult hire items are often let out to children immediately after collection from your venue, it would therefore be appreciated if you would not drink alcohol or smoke on or near the unit & ensure that the equipment is returned in the condition it was left in. Non adherence will result in a £50 cleaning charge.

Wind/ Wet Conditions: This is the most common cause of accidents and as such is the most important rule of all. In the event of winds exceeding 38km/h (Force 5 Beaufort Scale), the unit should be deflated immediately and then re inflated once the winds subside. Beaufort scale description = Fresh Breeze – Small trees in leaf begin sway. PLEASE TAKE NOTE OF THIS INFORMATION. Equipment must NOT be used in wet weather.

Reporting of Damages: We insist that ALL DAMAGES ARE REPORTED TO OUR STAFF prior to signing this form as our vehicles cannot always return to your venue in reasonable time to put things right. More importantly when staff collect the items from your venue, any damages that have occurred throughout the day must be reported to the collection staff immediately to avoid a penalty charge of up to £1,000 for the repair of the items damaged. This charge has been brought into force due to the increasing number of customers damaging inflatables quite genuinely (after all, accidents do happen) and not reporting the damages to the collection staff. In these cases damaged castles are recorded as good castles on collection and mistakenly delivered to the next customer which could potentially be a disaster. We must stress that NO ACCIDENTAL DAMAGES ARE CHARGED FOR IF REPORTED TO THE COLLECTION STAFF, only those which are not.

Disclaimer: Please note that all persons using this equipment do so at their own risk. It is the sole responsibility of the person! Persons or organization who is hiring this inflatable to ensure that that the above instructions are adhered to at all times and all possible steps are taken to avoid injury or damage to the inflatable and its users. This company and its employees will not be responsible for any loss or damage to persons or property whilst using our equipment & the item should not be hired by yourself under any circumstances unless adequate supervision is provided, the terms & conditions listed both above and overleaf must be read & understood & unless you have a suitable public liability insurance in place, you must not hire any of our items. This company does have its own public liability insurance for our elements of the hire but strongly advise additional cover as we cannot be held liable for unsafe practices and dangerous behaviour.

No Adults Please: It is with regret that due to recent Health & Safety incidents we have to include this notice within all its hire agreements. We take great pride in our safety standards & will not allow them to be compromised in anyway. All inflatable equipment has an age limit for use, which is stated above. This limit is set in place by the manufactures in order to alleviate stress/strain related problems. If adults do use such equipment, their weight and size will compromise the safety of the inflatable. Unfortunately it is becoming all too common that adults are still jumping on inflatables whilst they are in the care of the hirer, thus making the possibility of the inflatable being unsafe for the next hirer, - I am sure that you would not wish us to supply you with an unsafe castle for your party. With that in mind the next hirer deserves the same safety standards as you would expect. We do however realize that an adult may from time to time need to access the inflatable to deal with younger children, please keep this to a minimum and spread your weight across the inflatable as much as possible. All our inflatables are put through a rigorous safety test at regular intervals, but if it is found that adults have used the inflatable, then it must be retested to ensure that it is safe for the next person to hire for their children as most of the damage caused by adults is not visible from the outside and usually related to internal stitching problems.

Therefore if it is found that adults have used the inflatable whilst it is in your care there will be an initial charge of £50 to have the inflatable retested, and you will be liable for the full cost of any repairs required due to the misuse and any loss of business whilst the inflatable is out of use. Remember, abuse of such guidance will invalidate any insurance you may have. Please disregard this section if you are hiring an adult item.

Declaration: I can confirm that after a full inspection of the hire item and regardless of any previous descriptions, correspondence, I am completely satisfied with the type, style, quality, condition and positioning of the item or items I have received and agree that the hired item or items have been erected in a safe and suitable manor, are fit for purpose and is clean & hygienic.

I can confirm that I have read and understand both the above agreement and the item specific information on the reverse of this contract and fully accept the terms and conditions of hire, including but not limited to the clauses relating to financial penalties and charges for damaged & soiled equipment I am aware that whilst in my bare I am fully responsible for the hire item or items and those persons using the hire item or items. I understand that the service provider, its employees and the owner of the hired item or items will not be responsible for any loss or damage to a persons or property whilst using the hired item or items under any circumstances. I also understand that no refunds or discounts can be made at the time of hire or collection, any financial requests must be sent to us in writing at your earliest convenience.